Quick answers to common embroidery queries.
Minimum Order Size?
We accept both small and bulk orders — from as little as 5 items for custom embroidery to large-scale uniform batches.
What File Formats Do You Accept for Logos?
Preferred formats: .DST, .PES, .AI, or .PDF.
If you only have a JPEG or PNG, we’ll help digitize it for embroidery.
What’s the Typical Turnaround Time?
Standard turnaround: 5–10 working days, depending on order size and complexity.
Rush jobs can often be accommodated — just let us know your deadline.
How Do I Pay?
We accept EFT and provide official quotes and invoices before starting production.
Payment is required to confirm your order.
Do You Offer Delivery?
Yes — we deliver across the Garden Route and can arrange nationwide courier shipping at competitive rates.
Can I Make Changes After My Order is Placed?
Minor edits (like name changes or color tweaks) can be made before production starts.
After embroidery begins, we’ll quote for adjustments separately.
Still have questions?